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Customer Service Principles
  • Have a passion for service
  • Give attention, dependability, promptness and competence
  • Use qualified and capable team members
  • Return phone calls promptly
  • Communicate on the Internet
  • Keep alert for trends, and share them with teams and clients
  • Invoice promptly Evaluate performance and solve deficiencies
  • Remain committed to the success of others
  • Share information with front line employees and consultants
  • Provide a service of greater value than your cost
  • Take only that work which you can effectively manage
  • Build a sense of camaraderie with clients and team members
  • Recognize that everyone has a life away from work
  • Effectively communicate
  • Protect clients from identifiable risks
  • Establish minimum levels of competence and measurements for each project with clients, employees, and consultants